Refund Policy

Deposits & Cancellations

To secure a renovation or construction project, we require a deposit or initial payment. This deposit is non-refundable, as it covers project planning, scheduling, permits, and administrative costs.

If a project is cancelled before work begins, partial refunds may be available, minus the non-refundable deposit and any expenses already incurred.
If a project is cancelled after work has started, refunds will not be provided. Clients remain responsible for costs of completed work, purchased materials, and labor performed up to the cancellation date.

Work in Progress & Changes

Once work has begun, payments made will be applied to cover ongoing labor, materials, and subcontractor costs. Refunds are not provided for work already completed or materials ordered.

If you request changes to the project scope after work has started, additional charges may apply.
We will always provide clear communication on costs before proceeding with any requested changes.

Quality Assurance & Warranty

Owl Construction does not issue refunds for completed work. Instead, we stand behind the quality of our services through a workmanship warranty, as outlined in each client’s contract.

If issues arise due to defects in materials or workmanship, we will repair or replace the affected work in line with the warranty terms.
Warranty claims are handled on a case-by-case basis to ensure fair resolution.